If you’re in Melbourne and would like to pick up your Muscle Backpack™ from our Boronia warehouse, don’t place your order online.
Contact our customer care team to make an appointment between 10:15am-11:45am from Tuesdays-Fridays.
No. We are a Melbourne-based company selling our own brand, and all our stock is located at our Boronia warehouse for fast dispatch and quick delivery within Australia.
We provide free shipping on all Muscle Backpacks™ in Australia.
Please refer to our SHIPPING & DELIVERY FEES.
We provide free shipping on all Muscle Backpacks™ to New Zealand.
Please refer to our SHIPPING & DELIVERY FEES.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can’t predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
Please refer to our SHIPPING & DELIVERY FEES.
IMPORTANT: International orders may be subjected to import taxes, custom duties and fees levied by the Customs authorities. Additional charges for customs clearance are borne by the customer as we have no control over these charges and can’t predict what they may be. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
Please refer to our SHIPPING & DELIVERY FEES.
All orders are dispatched from our Melbourne warehouse within one business day, provided your order is placed before 10pm AEST the previous night.
We use Australia Post for dispatching all parcels.
All parcels are tracked and require a signature upon delivery.
Once your parcel has been dispatched, your tracking number will be emailed to you via Australia Post within one business day.
Track your parcel on the Australia Post website.
Unfortunately, not. If they can’t find you at the address, they’ll deliver the parcel to your local post office for you to pick up.
Yes, but only if you have a PO Box.
If you don’t have a PO Box, choose an address where you or someone will be available to receive the parcel and sign for it.
If you’re not available, the parcel will be delivered to your local post office for collection.
Unfortunately, not. Australia Post can only deliver during business hours.
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (incorrect shipping address, absent receiver, unpaid custom duties) or if the customer refuses to collect the package, the package will be returned to the sender (Muscle Backpacks & Apparel) at the customers expense.
The expense includes shipping costs and any duty and tax the package may have incurred; The return to sender fee is $11.90 within Australia and $20 for international countries. This amount will be deducted from the total of the order to be refunded.
Please refer to our RETURN POLICY for details.
Please refer to our RETURN POLICY for details.
Once your return is received, your refund will be processed within one business day.
Depending on your financial institution, it can take up to five business days to appear in your account.
Once your return is received, your exchange will be processed within one business day.
If you’re in a hurry, return your product for a refund and place a new order online now.
Once your return is received, your refund will be processed within one business day.
All complimentary items included with an order must be returned in brand new condition to receive a full refund.
If complimentary items are not returned, the price of the items are deducted from the total refund amount.
If you receive a discount on your original order during a sale period and request an exchange after the sale period has ended, the same discount will apply as long as the item you’re exchanging for was also on sale.
No. Store credit and coupon codes cannot be refunded.
Store credits cannot be refunded. If a purchase was made using store credit, the only return option available is a product exchange.
We offer Visa, Mastercard, American Express, PayPal, AfterPay, Google Pay and Apple Pay.
AfterPay is only available for Australian and New Zealand customers.
Unfortunately, we don’t offer lay-by or payments in instalments.
For security reasons, payments cannot be made over the phone.
After entering your delivery address details on the checkout page, you’ll notice a discount code text box where you’ll be able to enter your coupon code.
Then click ‘APPLY’.
The discount will automatically be applied to your transaction.
Only one discount coupon can be applied per transaction.
Coupon codes are case sensitive, so be sure to copy them exactly.
Most coupon codes have an expiry date or can only be used once.
Once your order has been received, we can’t backdate a coupon code.
However, you can use it when you next order.
We want you to love your Muscle Backpack™.
If you’re not satisfied for any reason, return it within 30 days in brand new condition and we’ll issue you a refund.
Please refer to our returns page.
Yes. All Muscle BackpackS™ come with a 180-day replacement warranty.
If your Muscle Backpack™ shows a manufacturing fault, we’ll replace your Muscle Backpack™ for free!
Email hi@musclebackpack.com.au with the following details:
– Your full name
– Order number
– Date of purchase
– Description of fault(s)
– Clear photos of your backpack from the following angles:
One photo showing the full front.
One photo showing the full back.
One or more photos of the fault described.
We’ll endeavour to resolve your warranty claim within five business days.
As Melbourne’s MUSCLE BACKPACK™ specialist, we combine exceptional design with unparalleled functionality.
Our large and durable backpacks cater to adventurers, fitness enthusiasts, and travellers, whilst adhering to overhead compartment standards for stress-free journeys.
Elevate your adventure with our MUSCLE BACKPACK™ today!
As Melbourne’s MUSCLE BACKPACK™ specialist, we combine exceptional design with unparalleled functionality.
Our large and durable backpacks cater to adventurers, fitness enthusiasts, and travellers, whilst adhering to overhead compartment standards for stress-free journeys.
Elevate your adventure with our MUSCLE BACKPACK™ today!
